Policy Overview
The APMA puts the needs of our members first. We are committed to providing value-for-money membership services for our members.
Our Refund Policy sets out the commitments we make to all our members and some of their responsibilities as members.
To discuss a refund, please contact us via email at admin@australianpilates.asn.au or call 03 9718 1881
Membership Fees
APMA membership subscription is a non-refundable fee. In the case of a member making an application in writing to the Administrators Office within 30 days of making the payment, a refund will be considered. A newly accredited member may seek a refund by application to the Administrators Office within 30 days of making the payment. The refund application must state the reasons for the request of refund of membership fees. The application must also contain all original certificates issued by APMA from that payment. A $50 administration fee will apply to handle the process.
Continuing Education
All APMA workshops require booking and payment in advance, and no refunds are available. However, if 7 or more working days notice is given of cancellation, full credit may be applied toward another APMA workshop (credit expiry 24 months). For less than 7 days notice of cancellation, 50% of the fee paid will be credited toward another APMA workshop (credit expiry 24 months). No credit will apply when no notice of cancellation is received or for non-attendance. Credits are not transferable to any other APMA fees, APMA conferences, or to any other person. All workshops, conferences and other Continuing Education opportunities are priced seperately and may carry different Registration Cancellation Policy Dates and Penalties; please review the relevant application form for any possible changes to this policy.
Merchandise
If a member is not satisfied with the APMA merchandise, members are to contact the APMA Administrator's office within 5 business days of the delivery date. The APMA is happy to exchange sizes if the item still has its tags and is undamaged. Members are responsible for the additional postage costs with exchanged merchandise. Shipping and handling fees are non-refundable. All returns must be pre-paid by the buyer. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.
For faulty items, these will be inspected by the APMA Administrator's office. If the item is deemed to be faulty due to manufacturing, the APMA will replace or refund free of additional postage changes. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.